Project Title: OneClass HelpSite
Description: I developed a public HelpSite for an e-learning company, hosted on HelpSite.com.
The HelpSite is designed to assist users in understanding and effectively using the company’s products.
It includes various topics grouped by sections, providing clear and concise instructions, FAQs, and troubleshooting tips.
Client Requirements: The client, an e-learning company, needed a comprehensive HelpSite to assist their users in understanding and effectively using their products.
They required a platform that could provide clear instructions, FAQs, and troubleshooting tips, all organized into intuitive sections.
The HelpSite needed to be user-friendly, easily navigable, and publicly accessible.
Role and Contributions: I was solely responsible for the entire development of the HelpSite.
This involved designing the layout and structure, creating and organizing content, and ensuring that all information was easy to access and understand.
I conducted thorough research to gather accurate information and wrote detailed guides and instructions to support users.
Key Features:
- Publicly accessible HelpSite on helpsite.com
- Organized content into intuitive sections
- Detailed guides, FAQs, and troubleshooting tips
- Collaboration with subject matter experts to ensure accuracy
- Focus on user-friendly design and clear instructions
Outcomes: The HelpSite has been instrumental in reducing the number of support requests and increasing user satisfaction.
Users can easily find the information they need to resolve issues and learn how to use the products effectively.
Instructional Designer & Learning Architect 